Unhappy clients

We have had our first bad review. It was posted on tripadvisor at the end of last week by our very last visitors of the year so far - the same ones who described Carcassonne as a dump.

Clearly they didn't enjoy their weekend here.

It is very disappointing when you have gone out of your way to accommodate someone with a baby (when we clearly state that our rooms are not suitable for families) and ask them several times if everything is alright, request that they just ask if they need anything and get positive responses whilst they are here, only for them to get home and write a lot of stretched truths and vindictive comments.

I am annoyed because I think a lot of what was written was unfair criticism from someone expecting 4 star service but only prepared to pay for bed and breakfast - and it is now up in the public domain for anybody to read.

Everyone is entitled to their opinion so we will just have to take it on the chin. As far as I can tell they are the only people who have visited all year who didn't enjoy being here - which I guess says more about them than it does about us and 42rvh.

Still, we can't rest on our laurels and with the tough economic climate we are going to have to work even harder to attract customers for next year and to improve what we offer. We have already re-launched the website with more information and more services and we will look at all the comments and criticisms that we have received this year and see how we can address them.

As a result Debrah and I spent a lot longer than we thought we would trying to fix a curtain pole in place over the entrance to the en-suite shower room in the apartment suite - at one point the whole thing came apart in my hands as I was balanced on top of the ladder and we had curtain rings and poles and ends all over the place - but after a couple of deep breaths we got it sorted and in place.

The curtain will provide a bit more privacy between the two rooms and came from some helpful suggestions earlier in the year.

I'm all for constructive criticism - bitchiness is just so unnecessary.